Role: Lead Product Designer
Project Duration: 1.9 years
Category: Asset Management
HILTI
Hilti is a Liechtenstein multinational company that develops, manufactures, and markets products for the construction, building maintenance, energy and manufacturing industries, mainly to the professional end-user.
PROBLEM STATEMENT
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Managing thousands of physical assets on construction sites presents significant challenges for customers. They struggle to track essential job site details such as the number of assets, their status, the responsible personnel, and to manage asset transfers, storage, and documentation effectively.
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Additionally, the varying needs of different user personas using the same application complicate the process further.
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Data is either managed manually through physical paperwork or digitally using ON!Track 2.0, which resembles an Excel-like interface.
Introducing ON!Track NEXT GEN
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Highly customizable UI - Considering this is an enterprise application, we designed this tool as a fully customized solution with freedom to configure each and every part of the application, according to users’ needs which allowed the users to make choices and set preferences.
This provides users the flexibility of personalized content, layout and functionality
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Manage the transfers - Easy and effective ways of generating the transfers or requesting assets.
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Asset Tracking - Centralized system to track the assets which resulted in increased efficiency and accuracy in locating the assets.The assets location can easily be tracked as the solution uses RFID/barcode scanning system which is time and cost effective.
This decreased the chances of theft and misplacement of assets.
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Asset Maintenance - Automating the management of assets’ recurring services. The solution identifies any scheduled services and notifies the users to take any action if needed. For example expired certifications, lapsed maintenance,broken or missing assets.
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Reports - Designed a reports module which was one of the most demanded features by the users. The solution covers generating, sharing and scheduling of customised reports in different file formats using numerous available filters.
The reports module helps the users in: Getting real-time information of sites, monitoring cost and preventing errors, sharing automated reports for better collaboration
MY ROLE
As a Lead Product Design Specialist, I was thoroughly involved in the end-to-end journey of ON!Track 3.0. My responsibilities included:
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Connect with Stakeholders
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Site visits
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User interviews
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Created personas
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​​Workshops, story boarding
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Brainstorming sessions
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Information architecture
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Wire-framing
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​Hi-Fi Designs and prototyping
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Test with users
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Mentor junior designers
PROCESS
1. Usability Testing 


Conducted usability testing for ON!Track 2.0, engaging with identified users in a working session. The feedback indicated that ON!Track 2.0 fell short of expectations, primarily due to its inadequate user experience and the lack of foundational research in its development phase.
“Users mentioned that it looks more like an excel; it is difficult to navigate and perform the required actions.
It is not user friendly.
Onsite workers are not much educated to use such complex applications”.
2. Site Visits
I visited construction sites to gain insight into the industry's dynamics and identify the users' pain points.
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Construction companies manage thousands of physical assets and face challenges in tracking their varied conditions—ranging from needing repair to being lost or used up.
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The decentralized and dynamic nature of construction complicates asset management, as assets frequently shift among various locations and personnel.
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Placing an order for assets on-site is a cumbersome process for workers due to its lengthy procedure.
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Questions often arise about the whereabouts of assets: Are they with an individual, in storage, in vans, or in a warehouse?
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Determining who is accountable for these assets also poses a challenge.
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Users continue to rely on traditional methods such as excel sheets, maintaining registers, and regular color coding for their tasks.
3. Persona
4. Workshops, Story-boarding and brainstorming sessions
During the brainstorming stage, the focus shifted to crafting the ON!Track 3 application. Insights from earlier steps guided this creative process, encouraging a broad exploration of ideas and jotting down every possible solution. These ideas were then carefully sifted through and fine-tuned. The most critical aspects were pinpointed and thoughtfully organized into categories to streamline the development journey.
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Identified the CRUX categories as People, Assets and Location Services. This helped in further drilling down important aspects of construction industry
5. Card Sorting and Information Architecture
Card sorting and information architecture helped organizing and grouping the data in most structured way.
5. Prioritization of features
Worked with business on prioritization of features and prepared roadmap for ON!Track.
Below are some of the examples of task specific activities:
ASSET TRANSFER MODULE
Journey Mapping
Customer journey map of a user trying to generate an asset transfer.
Task Flow
Showcasing the happy path for user trying at add asset and then making a transfer
Design Requirements
Creating design requirements based on epic and themes identified to discuss with the stakeholders
DESIGN SYSTEM
In order to bring harmony, compatibility and reusability, a shared library of interchangeable UI components with comprehensive guidelines was used based on atomic design principles.
The design system enabled:
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UI teams in designing efficient and consistent visual experiences
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Scalable components which save time
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Reduced efforts and cost
USER INTERFACE
Created the UI based on design requirements, following the agile scrum model. Worked on responsive design creation.
